Reference

Your Records, Explained Plainly

This policy answers one thing fast: what we keep when you fund an account through bKash, Nagad or Rocket, and who gets to see it. Below is the short version, with the working detail underneath.

Number you verifyWallet referenceSign-in deviceCookie choicesDeletion requests
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sce444 Your Records, Explained Plainly
HANDLING YOUR RECORD

Check Our Data Handling Steps

Most of what you want from a privacy policy sits in four places, so we keep those four short. Account data is limited to what a wallet transfer and a sign-in actually need. Cookies hold your session open and remember your language choice, nothing more. Sign-in runs on a one-time code sent to your registered number, so a leaked password on its own will not open the account. Records stay for the period the law where you live requires, and you can ask us to correct or remove what we are permitted to remove.

Account data held Verified mobile number, wallet name, transaction references and sign-in device. No PIN, no card number, no national ID unless a payment partner asks for it during verification.
Cookies and sessions Session cookies keep you signed in; a preference cookie remembers your language. Clearing them from your browser settings signs you out but never blocks a later one-time code sign-in.
Sign-in protection Every login needs the one-time code sent to your registered number. If a code arrives when you did not try to sign in, change your password and tell the chat desk the same day.
Retention and changes Transfer references stay as long as payment rules require. Ask for a correction or removal through the chat panel and we tell you plainly what can be changed and what must stay.
REACH THE DESK

Ask Us About Your Record

One desk handles both money queries and record queries, so you are not passed between teams. Open the chat panel from your signed-in account, give the mobile number on the account, and add the wallet reference if the question touches a bKash, Nagad or Rocket transfer. For a copy of your records, a correction or a deletion request, say so in the first line — that flags the message for our privacy contact rather than the cashier queue. Write from the number you signed up with, because that is how we confirm the account is yours before we disclose anything.

Team online

Chat from your account

The chat panel sits inside the signed-in view. Quote the reference your bKash, Nagad or Rocket transfer returned and we can trace the record without ever asking for your PIN.

Written privacy request

Mark your message as a privacy request in the first line so it routes to the contact who handles records. Ask for a copy, a correction, or deletion where the law where you live allows it.

Pending wallet transfers

If a bKash, Nagad or Rocket transfer still shows as pending, keep the SMS from your wallet to hand. We check the reference against our ledger and tell you what the operator returned.

Questions We Get at the Desk

These are the questions the support desk answers most often about this policy, written in the same words we use in chat. If yours is not here, open the chat panel and ask directly — we would rather answer once than have you guess. Availability of the service depends on local law and eligible regions, and that also shapes what we can store and for how long.

The mobile number you verify, the wallet you fund with, the device you sign in from, and the transaction references those transfers return. That is the base record, and it exists so we can match an account to its owner.

No. Your PIN stays inside your wallet app and never reaches our system. Anyone who asks you for it, in chat or by phone, is not speaking for us — report that message to the desk straight away.

Yes. Send the request through the chat panel from your registered number and mark it as a privacy request. We confirm what we hold, then remove what the law where you live lets us remove.

Tell the chat desk you want them off the number on your account, or use the opt-out line in the message itself. Account and payment notices still reach you, because those confirm money movement.

The wallet operator, and only the reference needed to confirm or reverse a transfer. A public authority receives records only on a lawful written request. We do not sell account lists to anyone.

The one shown when you opened your account, shaped by local law and eligible regions. If your country of residence changes, contact the desk so we can confirm what still applies to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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